Welcome To Vertu First Copy Mobile
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Customer satisfaction is our top priority, and every product is designed to meet our customers’ needs and quality standards.

In that regard, every phone is inspected by hand, so we are confident that you will be satisfied with your order. No reason asked,

if you would like to return your phone, or exchange phone, please Contact us first, we will send return address to you.


Any refund/exchange must match the following conditions:

The phone must be unused, undamaged and have no blemishes. Should not have been tampered or damage. Will not come under exchange or return.

Send back the item within 5 to 7 days from the time when you receive the Phone.

All accessories must be returned with the phone, and packaged with original packaging.


Refund terms:

A refund could take 10-30 days to be posted onto your Account.

The shipping fee that you cost when you send back will not be refunded to you.

The money that you paid to us, including the shipping fee, 30%  We deduction for from Total Amount And then will be refund to you